IT Support Specialist

IT SUPPORT SPECIALIST
Berkshire District Attorney’s Office

QUICK DETAILS
• Location: Pittsfield, MA (Requires travel throughout Berkshire County and occasional statewide travel)
• Position Type: Full-Time
• Benefits: Comprehensive Commonwealth benefits (Health, Dental, Vision, PTO, Retirement)

POSITION OVERVIEW
The Berkshire District Attorney’s Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations, laptops, printers, peripherals) and delivering essential end-user training.

CORE RESPONSIBILITIES
User & System Administration
• Manage user accounts via Active Directory and Exchange Admin Center.
• Provide Windows 11 and Office 365 training and troubleshooting.
• Build, maintain, and deploy desktop/laptop system images.
• Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec).
Hardware & Infrastructure Support
• Handle procurement, installation, and deployment of new computer equipment.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Coordinate with LAN/WAN administrators to resolve network problems.
• Manage, track, and order hardware/software assets and IT supplies.
Operational & Media Support
• Deliver courtroom media presentation support in partnership with the Communications Specialist.
• Facilitate virtual meetings using Zoom, Microsoft Teams, and WebEx.
• Assist with digital document management, file archiving, and automated forms projects.
• Create, update, and maintain internal IT documentation and procedures.
QUALIFICATIONS & REQUIREMENTS
Experience & Skills
• Minimum 2 years of relevant IT support experience.
• Proven track record of excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaborate within a team.
Preferred Assets
• Advanced administration of SharePoint, Teams, OneDrive, Planner and Microsoft Lists.
• Hands-on experience with multimedia editing software.
• Familiarity with virtualization technologies (e.g., VMware).
• Technical certifications or college degrees are valued but not required for candidates with equivalent deep technical knowledge.
Physical & Logistics Requirements
• Must possess a reliable personal vehicle for daily travel.
• Ability to work occasional evenings or weekends as required.
• Ability to lift, move, and carry equipment weighing up to 50 lbs.
HOW TO APPLY
Submit your resume to: Contact.BerkshireDA-Hiring@mass.gov
IT Support Specialist reports to the IT Manager.

Salary: $50,000 to $55,000

All full-time positions offer a state benefit package that includes medical/dental/vision insurance, life and disability insurance, retirement plans, and paid vacation, personal and sick leave and paid parental leave. All job offers are contingent upon successful completion of background check. All positions serve at the pleasure of the District Attorney.
The Berkshire Attorney’s Office is an EEO Employer with a firm commitment to diversity, equity and inclusion in hiring practices.